REFUND POLICY
1. Introduction
Thank you for choosing Caris We strive to provide high-quality products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.
2. Eligibility for Refund
- Time Frame: To be eligible for a refund, you must request it within 30 days of the date of purchase.
- Condition: Products must be returned in their original, unopened packaging. We cannot accept returns for products that have been opened or used.
3. Refund Process
Requesting a Refund: To initiate a refund, please contact our customer service team atvayowell@cariscbd.com with your order number and reason for the return. Our team will provide you with further instructions on how to proceed. - Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the product reaches us.
- Processing Time: Once we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
4. Exceptions
- Defective or Incorrect Products: If you receive a defective product or an item that was not what you ordered, please contact us immediately. We will cover return shipping costs and provide a full refund or replacement.
5. Non-Refundable Items
- Opened or Used Products: We cannot offer refunds on products that have been opened or used, due to health and safety regulations.
6. Contact Us
For any questions or concerns about our refund policy, please reach out to our customer service team at ayowell@cariscbd.com. We are here to assist you and ensure your experience with our products is positive.
Thank you for your understanding and for choosing Caris. We appreciate your business!
